Attendance Policy

Please note that by enrolling your child(ren) in MandoKids classes, you are agreeing to the following terms and conditions. 

Absence & Make-Up Policy

At MandoKids Learning Centre, we understand that unforeseen circumstances can arise. We offer make-up credits for missed classes with a minimum of 24 hours’ notice. A maximum of two class credits may be issued per full-term program. These credits can be applied toward your child’s next full program registration.

  • No credits will be issued without 24 hours’ notice.

  • Credits are non-transferable and cannot be exchanged for cash.

Class Cancellation & Withdrawal Policy

For Full Program Registrations:

  • Withdrawals are accepted up to 24 hours before the start of the second class.

  • After that point, fees become non-refundable.

  • A prorated refund may be issued based on the number of remaining classes.

For Private & Semi-Private Lessons:

    • Cancellations with 24 hours’ advance notice are eligible for a full credit.

    • No credit or refund will be issued for no-shows without prior notice.

Camp Cancellation & Refund Policy

  • 31+ days before camp start: Full refund.
  • 10–30 days before camp start: No refund. Eligible for a credit, minus a $35 cancellation fee per camp.
  • 9 days or fewer before camp start: No refund or credit; 100% forfeiture of camp fee.

Changes & Modifications:

  • MandoKids reserves the right to cancel or modify camp programs. In such cases, a full refund will be issued.

Medical Exceptions:

  • A refund may be considered in the case of a medical emergency, with proper documentation from a healthcare provider. A $35 cancellation fee per camp will apply.

Late Pick-Up Policy

A late pick-up fee may apply to families who are consistently late in picking up their child after scheduled hours.

Payment Policy

  • Full payment is required at the time of booking to confirm registration.

  • Refund requests due to personal reasons will incur a $35 cancellation fee per person, per transaction.

  • Late registrations may be accepted based on availability.

  • All prices are in Canadian dollars (CAD).

  • We accept Credit Cards, Cheques, E-Transfers, and Cash.

Snack Policy

While we do not have a scheduled snack time, parents/guardians may send nut-free, healthy snacks and a water bottle with their child. Please ensure snacks are NUT-FREE to protect children with allergies.

Illness Policy

To ensure a safe environment, children must stay home or make alternate arrangements if they show signs of:

  • Fever

  • Infected eyes or skin

  • Contagious illnesses

  • Unexplained diarrhea

  • Acute cold or flu symptoms

If a child becomes ill during class, parents will be contacted for immediate pick-up.